Terms of Service — RenterSay

1. Introduction & Acceptance

Welcome to RenterSay. These Terms of Service (the “Terms”) form a legally binding agreement between you and Lauri Tapani Jalonen (ABN: 98 684 068 750), with a registered address at 9 Bartlett Place, Parmelia WA 6167, Australia (referred to as “RenterSay”, “we”, “us”, or “our”), governing your access to and use of the RenterSay platform, including our website at rentersay.com.au, our web application, and all related services (collectively, the “Platform”).

By creating an account, submitting a review, voting on reviews, or otherwise using the Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree with these Terms, you must not use the Platform.

These Terms were last updated on 1 April 2026. We reserve the right to amend these Terms from time to time in accordance with Section 19.2. Your continued use of the Platform after any amendment constitutes your acceptance of the updated Terms.

2. Eligibility

To create an account and use the Platform, you must:

Be at least 18 years of age
Be a natural person (the Platform does not permit corporate or business accounts)
Have the legal capacity to enter into a binding agreement under the laws of Australia
Not have been previously banned or suspended from using the Platform

To submit a review of a specific property, you must additionally be able to truthfully confirm that you were a tenant of that property during the tenancy period you nominate.

By creating an account, you represent and warrant that you meet all of the above eligibility requirements. If we discover that you do not, we may suspend or terminate your account immediately.

3. Accounts & Security

3.1 Account Creation

Account creation and authentication are managed by our third-party identity provider, Clerk. You may create an account using an email address and password, or through a supported social sign-in provider. You agree to provide accurate and complete account information.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must not share your login credentials with any other person. You agree to notify us immediately at support@rentersay.com.au if you become aware of any unauthorised use of your account.

3.3 One Account Per Person

Each person may hold only one active account. Creating multiple accounts to circumvent our one-review-per-tenancy-period policy, to cast multiple votes, or for any other purpose, is strictly prohibited and will result in suspension of all associated accounts.

4. Nature of the Platform

4.1 RenterSay Is a Neutral Host

RenterSay provides the technical infrastructure that allows tenants to publish reviews and allows the public to read them. We do not write, commission, or endorse any review published on the Platform.

Reviews published on the Platform are the sole opinion and expression of the individual user who wrote them. The views expressed in reviews are not the views of RenterSay. All reviews are subject to human moderation before publication, as described in Section 9. As a result, RenterSay is a publisher of approved content under Australian law. We are not a passive host. Our legal protections arise from the complaints and takedown process described in Section 10 — not from any claim of editorial neutrality.

4.2 Information Only — Not Professional Advice

Nothing on the Platform constitutes legal, property, financial, or tenancy advice. Reviews represent individual lived experiences and may not reflect current conditions at any property. You should always conduct your own enquiries and seek independent professional advice when making rental decisions.

4.3 No Guarantee of Accuracy

RenterSay does not verify the factual accuracy of the content of individual reviews. We make no representation that any review is accurate, complete, current, or free of error.

5. Content Rules

By submitting a review, you agree to comply with our Content Guidelines, which form part of these Terms. The following summarises the key rules.

5.1 What You May Publish

You may publish content that:

Describes your genuine, direct personal experience as a tenant of the property you are reviewing
States true facts about your tenancy experience, including property condition, maintenance responsiveness, respect for your privacy, and bond handling
Expresses honest opinions, clearly framed as personal opinion (e.g., “In my experience” or “In my opinion”), based on your genuine tenancy experience
Describes factual outcomes of legal proceedings, including tribunal findings, bond authority decisions, and mediation outcomes

5.2 What You Must Not Publish

You must not submit content that:

Makes false statements of fact about any person, property, or entity
Asserts or implies criminal conduct (e.g., theft, fraud, deception) without a verified legal finding
Contains personal attacks, abuse, threats, slurs, or language intended to humiliate an individual
Includes the personal name of any individual landlord, property manager, or real estate agent (the Platform is designed to be address-based only — see Section 11)
Includes information about other tenants, co-tenants, neighbours, or third parties unrelated to your tenancy experience
Is fabricated, posted by someone who was not actually a tenant of the property, or posted in bad faith (including reviews posted by competing landlords, property managers, or their agents)
Constitutes harassment or a personal campaign against any individual
Contains private or sensitive information about an individual without their consent, in a way that could constitute a breach of privacy
Violates any applicable law, including the Defamation Act (as applicable in your state), the Privacy Act 1988 (Cth), and state-based tenancy legislation

5.3 One Review Per Tenancy Period

You may submit only one review per property per tenancy period. Our system enforces a one-month grace window to prevent the same tenancy period from being used across multiple properties. Attempting to circumvent this restriction is a breach of these Terms.

6. Your Warranties as a Reviewer

By submitting a review, you make the following legally significant representations and warranties to RenterSay and to all users of the Platform:

You were a genuine tenant of the property you are reviewing during the tenancy period you have nominated.
All factual statements in your review are, to the best of your knowledge and belief, true and accurate.
All opinions expressed in your review are your genuine, honestly held views based on your actual experience of the tenancy.
Your review does not contain any content that is defamatory, harassing, abusive, threatening, obscene, or otherwise unlawful.
You are the sole author of your review and you have the right to publish it.
You understand that your review, once published, constitutes a legal publication under Australian defamation law, and that you are the publisher of that content — not RenterSay.
You have not been paid, incentivised, or directed by any landlord, real estate agent, or competitor to post a positive or negative review.

A breach of any of these warranties may expose you to personal legal liability, including a defamation claim, and may result in immediate suspension or termination of your account.

7. Content Licence

By submitting a review or other content to the Platform, you grant RenterSay a non-exclusive, worldwide, royalty-free, perpetual, irrevocable licence to host, store, display, reproduce, adapt, and distribute your content on the Platform and in connection with the Platform’s operation and promotion.

You retain all ownership rights in your content. This licence does not allow us to sell your review content to third parties or to use it in a way that identifies you personally to the public.

If you delete a review, the licence for that specific review will terminate, subject to any retention obligations described in our Privacy Policy and subject to any ongoing legal proceedings relating to that content.

8. User Indemnity

To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless RenterSay, its directors, officers, employees, contractors, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

Any content you submit, post, or transmit through the Platform, including any defamation claim arising from your review;
Your breach of these Terms or of any applicable law;
Your breach of any warranty set out in Section 6 of these Terms;
Any claim by a third party (including a landlord or property manager) arising from your review or other use of the Platform;
Your wilful misconduct, negligence, or bad faith in your use of the Platform.

This indemnity survives the termination of your account and the termination of these Terms.

You acknowledge and understand that, as a publisher of your own content, you — not RenterSay — bear legal responsibility for the content of your reviews. If you are concerned about the legal implications of a review you intend to post, you should seek independent legal advice before submitting it.

9. Moderation & Content Removal

9.1 Pre-Publication Review

All reviews submitted to the Platform are subject to human moderation before publication. A review may be held in a pending state for up to 24 hours while it undergoes moderation review. Reviews that trigger our automated content filters (for example, those containing language associated with allegations of criminal conduct) will be held for human review prior to publication.

9.2 Moderation Decisions

Our moderation team may take the following actions in respect of any review:

Publish — the review meets our Content Guidelines and is approved for publication
Reject — the review breaches our Content Guidelines and will not be published; you will be notified
Temporarily restrict — the review is made non-public while a complaint is investigated
Permanently remove — the review is found to be defamatory, false, or in bad faith following a complaint investigation

We will not edit the text of a review. Moderation decisions are accept or reject only. This ensures RenterSay remains a neutral host and does not become the author of your content.

9.3 No Editorial Discretion

RenterSay does not curate, promote, suppress, or rank reviews based on editorial judgment. Sorting and filtering is purely algorithmic (e.g., most recent, highest rated). Our commitment to not editing review text is important to ensure we do not become the author of content written by users. Our legal protection under Australian defamation law comes from maintaining an accessible complaints mechanism and acting on valid complaints within 7 days — not from any claim of neutrality.

10. Complaints & Takedown Process

10.1 How to Report a Review

Any person who believes that a review published on the Platform is defamatory, inaccurate, or in breach of these Terms may submit a formal complaint using the “Report this review” button displayed on every published review, or by contacting us directly at complaints@rentersay.com.au.

10.2 What Happens When a Complaint Is Received

Upon receiving a complaint, we will:

Acknowledge receipt of the complaint within 2 business days
Temporarily restrict public access to the reviewed content while the complaint is assessed (unless the complaint is clearly vexatious or unfounded on its face)
Assess the complaint against our Content Guidelines and applicable Australian law
Make a final moderation decision and notify both the complainant and the reviewer (if applicable) within 7 calendar days of receiving the complaint

10.3 Our Commitment to the 7-Day Timeframe

Our 7-day response timeframe is not merely a service standard — it is a legal requirement under Australia’s Stage 2 defamation reforms. The Model Defamation Amendment (Digital Intermediaries) Provisions 2023 introduced a defence specifically for platforms like ours (s31A) that requires an accessible complaints mechanism and reasonable access prevention steps taken within 7 days of a valid complaint. This is the primary legal protection available to RenterSay as an active moderator of content. We are committed to meeting this timeframe for all valid complaints alleging defamation.

10.4 Outcome of Complaints

Following investigation, a review may be:

Reinstated — if we determine the complaint is unfounded and the review complies with our guidelines
Retained with a dispute note — if the subject of the review disputes factual claims but we cannot determine the truth of the matter, both the original review and the subject’s response will remain visible
Permanently removed — if we determine the review contains defamatory content, material falsehoods, or content that seriously breaches these Terms

RenterSay does not take sides in factual disputes between tenants and landlords. Our role is to assess compliance with our Content Guidelines — not to adjudicate tenancy disputes.

10.5 Vexatious Complaints

Submitting complaints that are knowingly false, designed to suppress legitimate reviews, or made in bad faith (including complaints by landlords seeking to remove factually accurate negative reviews) is prohibited. We reserve the right to reject vexatious complaints without investigation and to take action against complainants who abuse the complaints process.

11. Platform Identity Model

RenterSay uses property address as the sole unique identifier for all reviews. This is a core design and legal decision.

No landlord names are collected or displayed. The Platform does not allow you to enter, store, or display the personal name of any individual landlord, property manager, or real estate agent.
No real estate agency names are collected or displayed.
Reviews that contain the name of an individual person (even where that person is a landlord) may be rejected during moderation or removed following complaint.

This model reduces, but does not eliminate, defamation risk. Even reviews that identify only a property by address could, in some circumstances, be linked to an individual landlord. Users remain responsible for the content of their reviews at all times.

In particular, for properties owned by a sole individual, a review that identifies only the property address may — in some circumstances — be sufficient to identify the landlord through publicly accessible land registry records. Reviewers must ensure their review content does not assert false facts about any individual, even where no name is used.

12. Prohibited Activities

In addition to the content rules in Section 5, you must not:

Attempt to reverse-engineer, scrape, crawl, or extract data from the Platform by automated means without our written permission
Use the Platform to send spam or unsolicited communications
Attempt to gain unauthorised access to any part of the Platform, its infrastructure, or other users’ accounts
Use the Platform in a way that interferes with or disrupts the Platform or its servers
Use the Platform to impersonate any person or entity
Engage in any activity designed to manipulate the integrity of the Platform’s review system, including coordinated posting of fake reviews, coordinated downvoting of genuine reviews, or any other manipulation of review scores
Use the Platform for any purpose that is unlawful under Australian federal or state law
Use the Platform to identify or attempt to identify a reviewer, or to dox any person

13. Intellectual Property

13.1 Platform IP

All intellectual property rights in the Platform — including its design, software, code, branding, logos, and aggregated data — are owned by RenterSay or its licensors. Nothing in these Terms grants you any ownership rights in the Platform.

13.2 Your Content

You retain ownership of the reviews and other content you submit to the Platform, subject to the licence granted to us in Section 7.

13.3 Feedback

If you provide us with feedback, suggestions, or ideas about the Platform, you grant us the right to use that feedback without restriction and without any obligation to compensate you.

14. Disclaimers & No Warranty

To the maximum extent permitted by Australian law (including the Australian Consumer Law):

The Platform is provided “as is” and “as available” without any warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
We do not warrant that the Platform will be uninterrupted, error-free, or free of viruses or other harmful components.
We do not warrant the accuracy, completeness, or currency of any review or other content on the Platform.
We make no representation that the Platform is appropriate for use in all states and territories of Australia, or in any jurisdiction outside Australia.

Certain consumer guarantees may be implied under the Competition and Consumer Act 2010 (Cth) (Australian Consumer Law) that cannot be excluded. Nothing in these Terms is intended to exclude such guarantees to the extent that exclusion would be unlawful.

15. Limitation of Liability

To the maximum extent permitted by Australian law, RenterSay’s total liability to you for any loss or damage arising from or in connection with your use of the Platform — whether in contract, tort (including negligence), statute, or otherwise — is limited to the greater of:

The total amount paid by you to RenterSay in the 12 months preceding the event giving rise to the claim (which, for a free platform, would be $0); or
$100 AUD.

In no event will RenterSay be liable for any indirect, consequential, incidental, special, punitive, or exemplary damages, including loss of revenue, loss of profits, loss of data, loss of reputation, or loss of goodwill, even if RenterSay has been advised of the possibility of such damages.

You expressly acknowledge that RenterSay is not liable for the conduct of, or content submitted by, any user of the Platform.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the State of New South Wales, Australia, without regard to its conflict of law principles.

You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia (and courts of appeal therefrom) to resolve any dispute arising from or in connection with these Terms or your use of the Platform.

Nothing in this section prevents RenterSay from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction in any location.

17. Dispute Resolution

Before commencing formal proceedings, you agree to notify RenterSay in writing of any dispute and allow us 30 days to attempt to resolve the dispute through good-faith negotiation. Contact: legal@rentersay.com.au.

This Section does not prevent either party from seeking emergency injunctive relief where necessary to prevent immediate, irreparable harm.

18. Termination

18.1 Termination by You

You may close your account at any time through your account settings. Closure of your account does not automatically remove reviews you have submitted — see Section 7 (Content Licence) and our Privacy Policy for more information.

18.2 Termination by RenterSay

We may suspend or terminate your account, with or without notice depending on the severity of the breach, if:

You breach any provision of these Terms
You submit content that is or is likely to be defamatory, false, or unlawful
You create multiple accounts or otherwise attempt to circumvent platform integrity controls
We are required to do so by law or by a court order
We reasonably believe your account has been compromised or is being used fraudulently

Where termination is due to a content breach or policy violation that does not involve unlawful conduct, imminent legal risk, or a court order, we will ordinarily provide at least 7 days’ written notice to the email address associated with your account before termination takes effect. Immediate suspension without notice is reserved for cases involving defamatory or unlawful content, a court order, reasonable suspicion of fraud, or compromise of account security.

18.3 Effect of Termination

On termination of your account, your right to access and use the Platform ceases immediately. Provisions of these Terms that by their nature should survive termination — including Sections 6 (Warranties), 7 (Content Licence), 8 (Indemnity), 14 (Disclaimers), 15 (Limitation of Liability), and 16 (Governing Law) — will survive termination.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy and Content Guidelines, constitute the entire agreement between you and RenterSay regarding your use of the Platform and supersede all prior agreements, representations, and understandings.

19.2 Amendments

We may amend these Terms from time to time. We will notify you of material changes by email at least 14 days before the changes take effect. Your continued use of the Platform after the effective date of the amended Terms constitutes acceptance.

19.3 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be severed from the Terms, and the remaining provisions will continue in full force and effect.

19.4 No Waiver

RenterSay’s failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

19.5 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, or sale of our business.

19.6 Force Majeure

RenterSay is not liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, government actions, power outages, internet disruptions, or cyberattacks.

20. Contact Us

For questions about these Terms, to report a legal concern, or to submit a formal takedown request:

General enquiries: support@rentersay.com.au
Legal / defamation complaints: legal@rentersay.com.au
Privacy concerns: privacy@rentersay.com.au
Mailing address: 9 Bartlett Place, Parmelia WA 6167, Australia

If you believe a review published on the Platform is defamatory and requires urgent removal, please email legal@rentersay.com.au with the subject line “URGENT: Defamation Takedown Request”. We will acknowledge within 24 hours and action valid requests within 7 calendar days.